I had booked 3 different masks for my family on the Bulurru website. The carousel on the website was really clunky and it was not obvious that there was another way to select different patterns for the 3 masks.
The order was sent in record time and I was really enthusiastic about it. To my disappointment, I found that all three masks were of the same pattern. I immediately thought of returning the masks, but there was no return satchel and the postage to return was pricey. I reluctantly have had to mark each mask so that they are not mixed up with the others.
So my review is - 5 stars for the designs, 5 stars for delivering the order and 0 stars for the User experience and poor usability of your website. The minute you have to explain to your customers how to use your website, it has failed.