General:
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Do you have any physical locations?
Yes we have a warehouse with a shop front at 36 Access Way Carrum Downs VIC 3201 (approximately 40 mins from the city depending on traffic)
- What are your opening hours?
We are open Monday to Friday 10am to 4pm (closed on weekends and public holidays)
- Can we order online and come and pick up our order?
Yes, just select Pick Up instead of Shipping when you get to checkout.
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Do your artists get paid for their work?
Yes our artists have all signed contracts which gives them a percentage of each product sold. Their payments are deposited monthly. This creates a passive income for them and their families.
Accounts:
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Do you offer wholesale accounts?
Yes we do, please click on the Wholesale Accounts link and fill out your information. Minimum order values must be $500 excluding GST.
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Do you offer discounts for bulk purchases if we don't have an account?
Sometimes, it depends on quantity and product. Please email us your enquiry and we will respond.
Orders:
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What is your return policy?
View our returns policy here - we accept most returns but please contact us prior to doing so.
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What should I do if my order is lost, stolen, or damaged?
Please email us and we will help you
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How can I track my order?
When you order is shipped you will receive an email with tracking info. Please click on the tracking link in the email and it will show you the details. If your order hasn't arrived after 10 working days then please contact Australia Post with your tracking number as it may be lost in their network
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When can I expect my order to arrive?
We ship most orders within 2-5 days of receiving the order but some orders take longer as we may need to make the product in our warehouse. Please note selecting Express Shipping does not affect the speed of your order leaving the warehouse, only the AusPost delivery time.
- Do you ship to the USA?
We have turned off shipping to the US due to the tariffs issues. If something changes we will start shipping to the US again. An alternative is to ask a family member or friend who lives in Australia to purchase the product for you and they can organise delivery to you themselves by going to a Post Office.
Payment:
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What payment methods do you accept?
We accept all Credit cards, PayPal and Afterpay
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Do you sell gift cards?
Yes we do, click here to purchase
Product or service questions:
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Are your products Australian Made?
We have a vast catalog of Australian Made items (made in our Melbourne warehouse). Products made in Australia will have the green and gold triangle. We do also sell products made offshore and the country of manufacture will be listed on the product packaging. Please note any products that are made overseas are approved by the artist first. The artist still receives royalties for offshore made products.
Click here to view our Australian Made products.
- How do I contact you?
Most of our staff work in the warehouse during the day so are not in the office to answer phone calls. Email is best however if your enquiry is urgent please call us on 03 9775 0921 and leave a voice message, when we get back to the office we will return your call. Please make sure to mention what your enquiry is about and if possible leave your full name and order number.
Shipping and delivery:
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How long does shipping take?
This depends on Australia Post as delivery times vary. Once our products are despatched you should receive your order within 2-10 working days.
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Do you ship internationally?
Yes we do, however we have turned off shipping to the USA due to the tariffs situation.
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Do you offer free shipping?
Unfortunately we do not offer free shipping but we do keep our postage costs to a minimum and sometimes cover the extra cost charged to us by Australia Post.